The Starý Smokovec – Hrebienok cable car is operated by TMR – Tatry Mountain Resorts a.s. and you can check the current information about its operation on their websites:
https://www.vt.sk/informacie/info/prevadzka-lanoviek
https://www.vt.sk/cenniky/cennik-lanoviek

Check-in is possible from 2:00 PM to 8:00 PM.
Check-in after 8:00 PM is generally not possible, and if you arrive at the accommodation after 8:00 PM, you will not be accommodated that day, without a refund.
If you agree with us in advance for check-in after 8:00 PM and no later than 10:00 PM, you must have our prior consent, and this service will incur a fee of 50€, which you will have to pay immediately upon arrival at the accommodation. Check-in after 10:00 PM is not possible under any circumstances. According to the visitor rules of the Tatra National Park, movement in the national park after dark is additionally prohibited, and violations of the visitor rules may result in penalties from state authorities.

Upon request, we will provide a free baby cot or safety barriers for the bed. The dimensions of the barrier are 60 × 155 cm (h × w), so you don't have to worry about your child falling from the bed even if you don't travel with your own barriers.

Yes, you can visit with your dog, we will be happy to provide you with a bowl of water.

However, accommodation with animals is not possible.

Our Mountain Hotel Bilíkova Chata is located in the highest level of nature protection, vehicle access is prohibited by traffic signs, as well as by traffic devices - an electronic barrier to the road. Therefore, it is not possible to bring luggage here by vehicle. Hrebienok Resort in Starý Smokovec offers parking in a secure underground garage with a camera system just a short distance from the cable car station. You can find more information at: https://hrebienok-resort.sk/en/safe-parking-in-the-heart-of-tatras Parking is available in public parking lots in Starý Smokovec, which are paid and operated by VPS Vysoké Tatry s.r.o. If you decide to disregard the prohibition, we will be forced to report such conduct to the Police of the Slovak Republic, as well as to the State Nature Conservation of the Slovak Republic, therefore we strongly ask you not to drive your vehicle in front of our chalet.

Yes, all rooms have towels, soap, and shower gel available for guests.

Yes, a shared refrigerator for guests is available in the hallway on each floor.
On both floors, guests have access to electric kettles in the hallway, where they can boil water.
Each bathroom has a hairdryer.
The apartments (rooms no. 21, 27), small and large, as well as the room with a separate bathroom (room no. 22), have their own refrigerator, electric kettle, and hairdryer.

No, we only offer the option to stay in hotel rooms as they are in the offer. It is not possible to sleep on the floor, or anywhere except in hotel rooms.

It means that two rooms are connected by a shared bathroom with a toilet, so this shared bathroom is used by both rooms, and you don't have to worry about your privacy, the door is equipped with a lock that allows you to secure your privacy. It is a safe solution and you can lock the room from the inside, so no one can enter your room without your permission.

Yes, for your stay with us, you can receive a contribution for recreation from your employer in accordance with the Labor Code. We issue a tax document (invoice) for the payment of accommodation and also a confirmation of its payment through ekasa. The invoice includes all details that employers usually require for its application, i.e., accommodation date, number of nights, accommodated guests. If your employer requires any additional details, we will be happy to provide them.
If your employer requires you to confirm any internal form, we will confirm it upon your check-in.